Exchanges & Returns:
If you purchase an item that qualifies for a change-of-mind exchange or return between the 1st of November 2018 to the 31st of December 2018, we will automatically extend the returns period for you up until the 31st of January 2019.
To be able to return your item(s) to us you must make sure that the below applies:
- Item/s were purchased between the above dates and the return is sent back before 31st of January 2019
- Item(s) must be unused with the original tags still attached in perfect resaleable condition; and
- Item(s) must be in the original packaging which must be in original condition. This includes boxes and dust bags.
If your item matches all of these conditions, you can lodge a return as normal through our returns portal. If your item does not meet the above conditions, we reserve the right to refuse a refund or exchange and return your item to you.
While our team will be working hard to get all orders dispatched as quickly as possible, there may be delays in processing your order during high-volume order periods, or external shipping delays through Australia Post. For this reason, the cut-off dates are a guide only, and we cannot guarantee delivery before Christmas should you purchase before these dates.
Christmas Cut-Off Dates for postage are as follows:
Standard Shipping Australia Wide
6pm AEDT Sunday 16 December
FREE* | 3-7 Business Days
*With purchases over $100
Express Shipping Australia Wide
12pm AEDT Wednesday 19 December
$20 | 1-2 Business Days